Clearwater County will ensure that applicants, participants, and members of the general public who have disabilities are provided communication access that is equally effective as that provided to people without disabilities as outlined below.

• Effective communication will be achieved through the use of auxiliary aids and services upon request of a qualified person with a disability.

• In choosing equipment or services, the individual requesting the service will first be asked what type of communication aid or service is the most effective.

• If the individual's request cannot be granted, every effort will be made to find other services or equipment that will be equally effective.

• If for some reason effective communication as requested by the individual cannot be provided, the following steps will be followed:

1) The individual making the request will be told immediately why their request cannot be granted and the reason why the decision was made.

2) When claiming fundamental alteration or undue burden, the County will document the basis for its decision in a written statement and demonstrate that all resources available for the funding and operation of the service, activity, or program were taken into consideration.

3) The decision not to provide the service must be made by the head of the entity or his/her designee. Any such designee must be a high ranking official, no lower than a department head, having budgetary authority and responsibility for making spending decisions.

The following are examples of auxiliary aids and services:

• A qualified sign language interpreter. A qualified interpreter is someone who is able to interpret effectively, accurately and impartially, receptively and expressively using any necessary specialized vocabulary. A person who takes a sign language class or knows some sign language is not a qualified interpreter. An interpreter should be used during complex or when lengthy communication is occurring. Always ask the individual if they will need an interpreter or another effective means of communication.

• The use of open or closed captioning in television and video productions.

• The use of a Telecommunications Device for the Disabled or Relay service to provide telephone access for people who have hearing or speech disabilities. For emergency services, providers are required to have a TDD and are encouraged to have a voice amplification device in the handset to assist with communications with individuals who are hard-of-hearing.

• General information listing the availability and location of accessible services, activities, and facilities must be provided by all public entities.

• Signs must be provided at inaccessible entrances, indicating where an accessible entrance is located, and also indicating where TDDs or TDD pay telephones are located.

DATED and DONE this 22nd day of March, 2021.

Board of County Commissioners

Rick Winkel, Chairman

Carrie Bird, Clerk

Michelle Donner, Deputy Clerk

3-24-21c

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